Then you need to get over to Androidbloke.co.uk!
I have had the T-Mobile G1 for over a year now, but just moved from a T-Mobile contract to an Orange one. I moved because I was not happy with the service from T-Mobile. At times the 3G was non-existent, sometimes I lost signal for calls too, and I had to pay whenever someone left me a message. Which if you keep losing signal quickly becomes a complete joke – you pay for a service, the service fails (i.e. telephone signal) and you then have to pay to retrieve the messages that people leave when the network is down / out of range / generally crap.
Anyway, now with Orange. First I had to get my G1 unlocked, but a local chap did that for me Chelmsford Mobile Phone Unlocking. The chap works out of a shed next to the antique center. Brilliant. Got my phone unlocked in a few minutes.
Next step was to get a PAC code of T-mobile, and that was pretty quick too. They were very nice and professional about it really. Shame the technical service was not so good.
Then I got my Orange SIM, but it turned out they sent me the wrong one, no 3G. Then I got my new Orange SIM, and I popped it in, it worked, I could call, text, surf the Internet. Perfect. Or so I thought…..
While out this evening I tried to access my Google Account. No luck. Blank page. I tried some other secure sites, but all https sites failed. I called Orange, waited an age. Called again, was told I had a “safeguard” on my account. It was released, had a SIM update, rebooted phone. Still no https access.
So I called again, spoke to another person, and then told that there was no support for my phone, and that Orange had no settings to give me to allow me to access the Internet. Thanks guys. I asked why I was sold the contract, when I specifically stated I would be using my Google G1, and not the Blackberry they sent me (which incidentally is a terrible phone) when Orange do not actually support Internet on the phone. The reply? “Dunno, you need to speak to the Business team, they are not in until tomorrow”. Great.
I was all ready to cancel my contract on the grounds of being mis-sold, but decided to Google it. It must be possible to access the Internet (secure sites) using Orange! And it is. I found Android Bloke, the UK’s first blog which is 100% dedicated to Android problems. He already has a post on Android APN and Data Settings for Orange UK and my answer was there. The original settings that the business team gave me were for GPRS access, which does not include secure sites. I just threw in the information that Android Bloke provided, and hey presto! it works.
So there you go. Thank you Chelmsford Mobile Phone Unlocker and Android Bloke!
Image Credit
Source: verydemotivational.memebase.com via Jon on Pinterest
Dissecting your description of the events leaves me wondering why it took you so long before you thought to Google the problem. You spent all that time calling call-centre muppets and faffing about rather than just Googling for the problem and fixing it.
Well, as Orange identified that fact that they first sent me the wrong SIM card and then provided the APN details to allow me to access the Internet, I assumed that the problem was still their end. Really lucky that Android Bloke had to do the same. I really am still mostly clueless when it comes to all this, but I got there in the end!
Funny, as the other day I had to do a factory reset on my G1 after it crashed while I was trying to send a few photos. I forget to set the APN at home, so had to guestimate it while wandering about outside in the big scary world. I just put in orangeinternet as the APN and nothing else, and had lovely 3G since. All the other information really does seem to be surplus to requirements.
Made me wonder, why couldn’t the Orange Business Support staff tell me that? Don’t they know?